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Resume

2022 - Present

Community Manager

PM3

Brazil

Community Manager at the biggest Product Management community in the country.

• Support in planning and facilitating synchronous experiences (workshops, Q&A sessions, focus groups, etc);
• Collect feedback from students through quantitative and qualitative surveys;
• Identify opportunities for improvement in initiatives by consolidating feedback and survey data;
• Make posts in the community that encourage connection and interaction between students;
• Answer questions from students in the community;
• Support in the communication of new initiatives in the Community;
• Support in the documentation and analysis of Community KPIs.

2018 - 2021

Associate Community Manager

Gazeus Games

Brazil & Canada

Associate Community Manager supporting over 14 games, with several of them globally launched

â—‹ Build strong connections with users through community management strategies. 
â—‹ Social media content strategy and content creation;

â—‹ Manage social media KPIs;
â—‹ Push notifications strategy, creation, programming, and analysis. 
â—‹ Managing, planning, and designing both quantitative and qualitative research with users from our communities. 

â—‹ Modeling insights gained from user research into reports - Personas and user journey maps.
â—‹ Localization and UX Writing support for

in-game communication.

â—‹ Represent the voice of our community in cross-departmental communications, sharing trends, and pain points.

Education

Bachelor's Degree in
Communications and Marketing

2017 - 2020

Institution: IBMR Laureate Universities

Type: National Certification (Brazil)

Digital Marketing Professional

2021

Institution: Digital Marketing Institute & ESPM

Type: International Certification

Community Management Course

2021 

Institution: EBAC

Type: National Certification (Brazil)

Professional skillset

Knowledge driven

Go-to-Market and Social Media Planning

Emphatetic listener

Community Management Strategies

Design skills

Branding

Languages

Brazilian Portuguese (native)

English (proficient)

Spanish (beginner)

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