Resume
2022 - Present
Community Manager
PM3
Brazil
Community Manager at the biggest Product Management community in the country.
• Support in planning and facilitating synchronous experiences (workshops, Q&A sessions, focus groups, etc);
• Collect feedback from students through quantitative and qualitative surveys;
• Identify opportunities for improvement in initiatives by consolidating feedback and survey data;
• Make posts in the community that encourage connection and interaction between students;
• Answer questions from students in the community;
• Support in the communication of new initiatives in the Community;
• Support in the documentation and analysis of Community KPIs.
2018 - 2021
Associate Community Manager
Gazeus Games
Brazil & Canada
Associate Community Manager supporting over 14 games, with several of them globally launched
â—‹ Build strong connections with users through community management strategies.
â—‹ Social media content strategy and content creation;
â—‹ Manage social media KPIs;
â—‹ Push notifications strategy, creation, programming, and analysis.
â—‹ Managing, planning, and designing both quantitative and qualitative research with users from our communities.
â—‹ Modeling insights gained from user research into reports - Personas and user journey maps.
â—‹ Localization and UX Writing support for
in-game communication.
â—‹ Represent the voice of our community in cross-departmental communications, sharing trends, and pain points.
Education
Bachelor's Degree in
Communications and Marketing
2017 - 2020
Institution: IBMR Laureate Universities
Type: National Certification (Brazil)
Digital Marketing Professional
2021
Institution: Digital Marketing Institute & ESPM
Type: International Certification
Community Management Course
2021
Institution: EBAC
Type: National Certification (Brazil)
Professional skillset
Knowledge driven
Go-to-Market and Social Media Planning
Emphatetic listener
Community Management Strategies
Design skills
Branding
Languages
Brazilian Portuguese (native)
English (proficient)
Spanish (beginner)